✨ Return & Exchange Policy

At Zylaric, we value our customers and strive to ensure that every shopping experience with us is smooth and enjoyable. While we always aim to deliver products that meet your expectations, we understand that sometimes you may wish to return or exchange an item. For this reason, we have created a clear and simple Return & Exchange Policy.

✅ Eligibility for Returns & Exchanges

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  You may request a return or exchange within 7 days of receiving your order.
  
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  The item must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
  
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  Products that are damaged due to misuse, washing, or negligence will not be accepted.
  

✅ Refunds

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  Please note that refunds are not provided under this policy.
  
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  Instead, customers will be compensated with a discount or store credit that can be used on their next purchase.
  
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  This ensures that you always receive value for your money while continuing to enjoy shopping with Zylaric.
  

✅ Exchanges

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  We do allow exchanges for size changes or product changes, depending on stock availability.
  
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  If the requested item is not available, customers may choose another product of equal value or use their discount/store credit towards a future order.
  

✅ Shipping Costs

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  All return and exchange shipping costs must be borne by the customer.
  
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  However, if the product delivered was incorrect or defective, Zylaric will assist in arranging the exchange without any additional cost.
  

✅ Processing Time

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  Once we receive your returned item, our team will inspect it for eligibility.
  
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  The return or exchange process may take 10–12 working days to be completed.
  
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  Customers will be informed via email or phone once their request has been processed.
  

✅ Important Notes

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  Discounted items or sale items may not be eligible for return or exchange (unless delivered incorrectly or damaged).
  
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  Accessories or intimate wear (such as socks or undergarments) are not eligible for return due to hygiene reasons.
  
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  Zylaric reserves the right to decline any return or exchange that does not meet the conditions mentioned above